FAQ-1664 Does Avaya IP Office Track Ring Time

FAQ-1664 AVAYA IP OFFICE
SMDR RING TIME

 

RING TIME FOR INCOMING CALLS
     On the Avaya IP Office the ring time starts counting once the call arrives at the IP Office and ends when the call is picked up.  The ring time is not just the amount of time that the phone set rings, it includes the time it takes the IP Office to answer the call, and route it to the extension where it is picked up.

RING TIME FOR OUTGOING CALLS
     Outgoing ring time starts when the call is initiated (dialing) and ends when the call is answered on the other end.

DIGITAL TRUNK REQUIRED FOR OUTGOING RING TIME
     A digital trunk is required for the ring time to show properly on outgoing calls.  Analog trunks (regular POTS lines) like you would have at home are unable to detect that a call was answered on the other end and so if you have Analog lines the Avaya IP Office cannot provide ring time for outgoing calls.

 

FOR MORE INFORMATION

SEE ALSO

 

 

Comm One LLC Technical Support
138 E 12300 S Ste C102
Draper, UT 84020
385-529-5819
support@commone.com

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Last Reviewed: 09/11/2018

 

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