FAQ-1663 Avaya IP Office SMDR Output Fields

FAQ-1663 AVAYA IP OFFICE
SMDR OUTPUT FIELDS

 

     Here are a list of the SMDR data fields that you can capture

from an Avaya IP Office telephone system.

  1. DATE:  Start date of the call 
  2. DURATION:  Length of the call 
  3. LOST/FAILED CALL:  Will show a duration of 00:00:00
  4. RING DURATION:  Ring time in seconds
  5. CALLER: Extension for an outbound call or caller id for an incoming call
  6. CALL TYPE:  I for inbound, O for outbound
  7. CALLED NUMBER: Digits dialed for outbound call, Dialed number for incoming (DNIS)
  8. DIALED NUMBER:  Dialed # on outbound calls
  9. IS INTERNAL:  Indicating if part of the call is internal (extension to extension)
  10. CALL ID:  Unique Identification number assigned by IP Office
  11. CONTINUATION: 1 if call is transferred, 0 if call does not continue
  12. DEVICE 1: Extension, Trunk, or Voice mail that originates the call
  13. DEVICE 1 NAME:  Name of device 1
  14. DEVICE 2: Extension, Trunk, or Voice mail that originates the call
  15. DEVICE 2 NAME:  Name of device 2
  16. HOLD TIME:  Amount of time call was on hold
  17. PARK TIME: Amount of time call was parked during this call.

FOR MORE INFORMATION

SEE ALSO 

 

 

Comm One LLC Technical Support
138 E 12300 S Ste C102
Draper, UT 84020
385-529-5819
support@commone.com

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 09/11/2018

 

 

 

 

 

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