FAQ-1690 Power Outage Issues with IP Capture Utility

FEATURE DESCRIPTION
The FIND feature in Comm One Call Accounting searches all of the database fields for matches. This allows you to easily locate what you are looking for.  You can access the SEARCH/FIND feature by selecting FIND from the bottom toolbar, or selecting FIND STATION from the top EDIT menu.

HOW A POWER OUTAGE INTERRUPTS CALL COLLECTION
When your phone system sends records to the Call Accounting using a TCP/IP connection a power outage can interrupt that call collection and you risk losing call records made after the power outage.  When you get a power hit and the phone system and the computer capturing your call records both reboot, the computer can power up quicker than your phone system.  When this happens there is no phone system to connect to when the capture computer boots up.  This causes no connection between your computer and your phone system and calls are lost until the nightly task runs to reset that capture connection. 

WHAT TO DO AFTER A POWER OUTAGE
You have 3 options to reconnect your call capture utility after a power outage.

OPTION 1: DO NOTHING (Calls may be lost)
If you do nothing, the call capture utility should reconnect overnight and start collecting call records again.  If that does not happen, then you need to reboot your Call Capture computer.

OPTION 2: RESTART CALL CAPTURE FROM THE SERVICES MENU
You can force the call capture utility to restart as follows:

  • Open the Comm One Software Folder.
  • Select SERVICES
  • Locate the Advanced TCP/IP Capture Utility and click on it.
  • Select RESTART on the left side to stop and restart the Call Capture Utility

OPTION 3: RESTART THE CAPTURE COMPUTER
Your last option is to reboot the computer hosting the call capture utility.  This will force the capture to reconnect with your telephone system.  This should be done after the phone system has restarted and is up and running normally.

 

Comm One LLC Technical Support
138 E 12300 S Ste C102
Draper, UT 84020
385-529-5819
support@commone.com

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 09/07/2018

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