FAQ-1254 Windows Defender Deletes temp.dbf file

WINDOWS DEFENDER OR OTHER ANTI-VIRUS SOFTWARE DELETES COMM ONE FILES

     Anti-Virus programs deleting files are a common problem and not unique to Comm One.  A program or file can mimic algorithms that some anti-virus programs use to identify a virus or a malicious piece of software.

     While we don't run across this problem very often, some anti-virus programs see our software running at the same time every day and sending an email every day at the same time as a virus.  Usually, it's our email automation utility that runs at the same time each day and sends email reports that occasionally ends up looking suspicious to some anti-virus programs.  

     If this is happening on your Comm One System, you can get around this by adding our folder to the Exclusion list on your anti-virus software.  This will prevent the deletion of files and should keep your software running well.

SEE ALSO
How to add a program or file to Windows Defender Exclusion List

 

Comm One LLC Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020
385-529-5819
support@commone.com

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 09/18/2018

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