FAQ-1431 Best Practices for Call Accounting

Below are a couple recommendations for optimizing your Comm One Software to ensure it works well for you. None of these items are required to use our system, but we provide them to inform you on what’s available to you and what other customers are doing.

  1. WINDOWS 7: First of all the operating system you are using has been retired by Microsoft and they are no longer providing support for it. We recommend Windows 7 to our customers, although our software will run on any windows version. Windows 7 has been the most reliable from our experience.       We’re hoping that Microsoft will include a Windows 7 type interface to the upcoming Windows 10 and we’re eager to get our testing done on it.
  2. DEDICATED VS. NON-DEDICATED PC: While you can run our software on a non-dedicated PC, a dedicated windows box can be more reliable because there wouldn’t be an end-user at the PC starting and stopping things. This isn’t required but it is a way to increase the reliability of your system.
  3. ANTI-VIRUS – You should also make sure your anti-virus signatures are up to date.       We recommend Norton Anti-Virus but any anti-virus is better than none. Having a dedicated machine (as listed above on #2 above) can also reduce the possibility of getting a virus on that machine since nobody is accessing the web or email on a regular basis from that machine.
  4. BATTERY BACKUP: You should have the PC that the Call Accounting is on and the Nortel SMDR6 unit on battery backup so that power outages and fluctuations don’t cause problems with the Call Accounting. This isn’t required but it’s a good idea.
  5. ALTERNATE CAPTURE METHODS – Currently you are capturing calls using the Call Capture Utility running as a program. This is fine unless that machine is rebooted either by a power outage, windows update, or user error and the machine doesn’t get logged back in to capture records. To make your system more reliable there is an Advanced Serial Capture Utility available that runs as a windows service. That utility starts capturing records as soon as the PC is started and you don’t need to log in to start capturing like you need to now. Again, not required, but increases the system reliability.
  6. ALTERNATE CAPTURE METHODS – Some of our customers who bill their call records will use a memory buffer instead of a PC to capture the calls.       These boxes are more reliable because there isn’t a PC involved, but they are a little expensive.       They run about $945 and include no data alarms as well as text alarms for 911 calls.
  7. ALTERNATE CAPTURE METHODS – Redundant Log Capture. A few of our customers will split the raw log       capture stream and store the raw data to two separate devices (PC or Memory Buffer) so that if one fails the call records are on the other device.
  8. TIE WRAP SERIAL CONNECTORS – Since you are capturing serial call data it is good practice to tire wrap the cable connections and make sure the ends on the SMDR6 and PC Serial port are screwed down tight.       This can eliminate data logs because of a cable getting bumped.
  9. DUPLICATE SMDR6 AND CABLING – Some of our customers who bill will have a backup SMDR6 and an extra set of cables on hand in case something happens with your SMDR6 you have a backup unit to swap in and you are not losing call records while that happens.
  10. CHECKING THE SYSTEM DAILY – Finally as we discussed this morning it’s a good idea to check and make sure that the logs are being captured and processed so that if something does happen to interrupt it you don’t get too far down the road before you realize you are not capturing data.


Comm One LLC Technical Support
138 E 12300 S Ste #C102
Draper, UT 84020

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/02/2017

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