MINIMUM CALL DURATION
Most phone systems record all calls made including wrong numbers, incomplete calls, and misdialed calls. If your system supports ANSWER SUPERVISION, a phone system feature, then your system is able to only send call records that actually connect on the other end. Otherwise, all calls are released to SMDR. This can cause a problem if you are billing and you only want to record calls that were actually completed.
You can get around this by setting a minimum call duration on the Call Accounting. For example, if you set the minimum call to record to 30 seconds, your system would only record calls that were longer than 30 seconds.
SETTING THE MINIMUM CALL DURATION TO RECORD
- Close all programs except for the Capture Call Utility.
- Start the TOOLBOX Utility from the Comm One Software Folder.
- At the TOOLBOX Utility command line type the following commands:
- CLOSE DATABASES
- SELECT A
- USE PLSYS.DBF
- BROWSE FIELDS INCOMING
Comm One LLC Technical Support
138 E 12300 S Ste C102
Draper, UT 84020