FAQ-1002 Could Not Start Error In Windows Scheduled Tasks



Each scheduled event in the Windows Task Scheduler has an associated user name and password that the system uses to run the event. If you change the password on a login that is used for a scheduled event, you also have to change the password on the scheduled event. If you don’t, the scheduled tasks will stop running. To verify this, you can look at the DETAIL VIEW of the Task Scheduler and the STATUS bar will show the phrase “COULD NOT START”. This indicates that an incorrect user name/password combination is in use on the scheduled task.



Here are the steps to correct the problem:

  1. Load the Windows Task Scheduler. The Scheduler is normally located under START, then PROGRAMS, then ACCESSORIES, then SYSTEM TOOLS.
  2. Next, Right click on the Call Processing Event and Select Properties.
  3. You will be shown the scheduled event details similar to the screen at the right.
  4. Verify the RUN AS name as a valid user name on your computer.
  5. Click on the SET PASSWORD Icon and type the password twice. This should be the Windows password associated with the login name shown under the RUN AS.
  6. Select APPLY, the OK to return to the Scheduled task screen.
  7. Test the event by right clicking on the event and selecting RUN

You can also set most tasks to run under the SYSTEM login.  Just change the RUN AS name to SYSTEM and you don't need to supply a password.  The task will run in the background under the system account so you won't see it running, but since it doesn’t' have a password it will never expire and trigger this error.




Comm One LLC Technical Support
138 E 12300 S Ste C102
Draper, UT 84020

Contact Comm One
Visit the Comm One Call Accounting Web Page

Last Reviewed: 02/01/2017

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk